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strata.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Strata Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Strata Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Storm Season Puts Strata Insurance Readiness Back in Focus
Storm Season Puts Strata Insurance Readiness Back in Focus
15 Sep 2026: Paige Estritori
The latest severe weather messaging from insurers and emergency agencies is a timely reminder that storm, flood and cyclone exposure should be front of mind for strata committees heading into the warmer months. While the warning is aimed broadly at property owners, it carries particular weight for apartment buildings, townhouse complexes and mixed-use schemes, where one weather event can affect shared structures, common services, multiple lots and long-term levy planning. - read more
Why Insurance Affordability Pressure Is Still a Strata Priority
Why Insurance Affordability Pressure Is Still a Strata Priority
25 Aug 2026: Paige Estritori
Australia's latest insurance affordability signals are a timely reminder that premium pressure is not confined to detached homes. For strata communities, the same forces affecting household insurance, including natural hazard exposure, higher repair costs, reinsurance pricing and insurer risk selection, can be amplified across an entire apartment building, townhouse complex or mixed-use scheme. - read more
Why Rebuild Cost Pressure Still Matters for Strata Insurance Renewals
Why Rebuild Cost Pressure Still Matters for Strata Insurance Renewals
18 Aug 2026: Paige Estritori
Australia's latest construction cost signals suggest some relief from the sharpest building inflation of recent years, but strata committees should be careful not to treat moderation as a reason to relax their insurance settings. For apartment buildings, townhouse complexes and mixed-use schemes, the key issue is not simply whether costs are rising more slowly. It is whether the current sum insured still reflects the realistic cost of reinstating the entire property after a major insured event. - read more
Strata Committees Face a New Era of Insurance Transparency in NSW
Strata Committees Face a New Era of Insurance Transparency in NSW
11 Aug 2026: Paige Estritori
New South Wales strata communities are entering a more demanding insurance governance environment, with reforms placing greater emphasis on disclosure, quote processes and the way insurance-related benefits are explained to owners. For committees and owners corporations, the change is less about paperwork for its own sake and more about improving confidence that the building's cover has been tested properly before renewal decisions are made. - read more
What NSW Emergency Services Levy Reform Could Mean for Strata Communities
What NSW Emergency Services Levy Reform Could Mean for Strata Communities
01 Aug 2026: Paige Estritori
New South Wales strata communities should keep a close watch on renewed efforts to reform the way emergency services are funded through insurance premiums. The long-running concern is that adding emergency services charges to insurance bills can make cover look more expensive, particularly for apartment buildings, mixed-use schemes and larger owners corporations already managing high rebuilding values and complex risk profiles. - read more
Strata Insurance Articles

Can I get Strata Insurance for Mixed-use Properties?
Can I get Strata Insurance for Mixed-use Properties?
Strata insurance is a type of insurance designed specifically for properties that are managed under a strata title scheme. This typically includes multi-unit developments like apartments and townhouses. It covers common areas, such as gardens, hallways, and swimming pools, and provides protection for the owners' corporation against various liabilities and risks. - read more
Commercial and residential strata insurance: key differences explained
Commercial and residential strata insurance: key differences explained
Commercial and residential strata insurance both protect strata-titled buildings and common property, but the risks, policy considerations and information insurers assess can differ significantly. - read more
Benefits of Bundling Strata Insurance with other Policies
Benefits of Bundling Strata Insurance with other Policies
Strata insurance is a specialized form of insurance designed to protect the common property and assets of a strata titled property, which is especially important for property owners in Australia. It provides coverage for shared areas such as hallways, gardens, and pools, as well as liability protection for incidents that may occur in these common spaces. - read more
Strata insurance requirements across Australian states and territories
Strata insurance requirements across Australian states and territories
Strata insurance is generally a legal obligation for Australian strata schemes, but the exact requirements differ between states and territories. This guide explains how obligations commonly work, what committees and owners should check, and why scheme type, location and policy wording matter. - read more
What Does Strata Insurance Cover? A Comprehensive Breakdown
What Does Strata Insurance Cover? A Comprehensive Breakdown
Strata insurance is a specialized insurance policy designed to cover common property in apartment buildings, townhouses, and other strata-titled developments. This type of insurance is crucial for both property owners and strata schemes, as it provides peace of mind in the face of potential risks. - read more

Knowledgebase
Insurance:
In law and economics, insurance is a form of risk management primarily used to hedge against the risk of potential financial loss.