Strata Insurance Online :: Contact Us

Contact Strata Insurance Online

strata.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Strata Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Strata Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

Follow us!

We are a proud member of the Financial Services Online network!

Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.


Strata Insurance Articles

Can I get Strata Insurance for Mixed-use Properties?
Can I get Strata Insurance for Mixed-use Properties?
Strata insurance is a type of insurance designed specifically for properties that are managed under a strata title scheme. This typically includes multi-unit developments like apartments and townhouses. It covers common areas, such as gardens, hallways, and swimming pools, and provides protection for the owners' corporation against various liabilities and risks. - read more
Benefits of Bundling Strata Insurance with other Policies
Benefits of Bundling Strata Insurance with other Policies
Strata insurance is a specialized form of insurance designed to protect the common property and assets of a strata titled property, which is especially important for property owners in Australia. It provides coverage for shared areas such as hallways, gardens, and pools, as well as liability protection for incidents that may occur in these common spaces. - read more
Is Strata Insurance Mandatory for Apartment Buildings? The Essential Guide for Owners
Is Strata Insurance Mandatory for Apartment Buildings? The Essential Guide for Owners
Strata insurance is a specialized type of insurance designed for properties that are divided into multiple units or lots, such as apartment buildings. It protects the entire building’s common property and the individual interests of the owners. This includes coverage for areas like hallways, gardens, and shared facilities. - read more
Step-by-Step Guide to Filing a Strata Insurance Claim in Australia
Step-by-Step Guide to Filing a Strata Insurance Claim in Australia
Strata insurance is a specialized form of insurance designed to protect the shared areas of a property, typically seen in apartment complexes or townhouses. It covers communal assets like hallways, gardens, and recreational facilities. This type of insurance is crucial for both property owners and managers, as it safeguards against potential risks and liabilities associated with shared living spaces. - read more
What Does Strata Insurance Cover? A Comprehensive Breakdown
What Does Strata Insurance Cover? A Comprehensive Breakdown
Strata insurance is a specialized insurance policy designed to cover common property in apartment buildings, townhouses, and other strata-titled developments. This type of insurance is crucial for both property owners and strata schemes, as it provides peace of mind in the face of potential risks. - read more

Insurance News

CHU's 2025 Report Highlights Stability in Strata Insurance Premiums
CHU's 2025 Report Highlights Stability in Strata Insurance Premiums
27 Nov 2025: Paige Estritori
CHU, Australia's largest strata insurance underwriting agency, has released its 2025 State of the Strata Market report, providing a comprehensive analysis of the current state of the industry. The report offers valuable insights into premium movements, the impact of weather events, regulatory developments, and emerging risks affecting strata insurance. - read more
NSW Strata Managers to Eliminate Insurance Commissions by 2026
NSW Strata Managers to Eliminate Insurance Commissions by 2026
27 Nov 2025: Paige Estritori
The Strata Community Association New South Wales (SCA NSW) has announced a significant shift in the remuneration structure for strata managers. Effective January 1, 2026, members will begin phasing out insurance commissions in favour of a fee-for-service model. This move aims to enhance transparency and trust within the strata management sector. - read more
NSW Introduces Strata Law Reforms to Strengthen Community Governance
NSW Introduces Strata Law Reforms to Strengthen Community Governance
19 Nov 2025: Paige Estritori
On 27 October 2025, the New South Wales (NSW) Government implemented significant reforms to strata laws, aiming to enhance transparency, accountability, and financial management within strata schemes. These changes are designed to better meet the evolving needs of strata communities across the state. - read more
Strata Insurance Affordability Holds Steady Despite Rising House Insurance Costs
Strata Insurance Affordability Holds Steady Despite Rising House Insurance Costs
19 Nov 2025: Paige Estritori
In its 2025 State of the Strata Market report, CHU has revealed that strata insurance premiums have experienced a modest increase of 2.8%, rising to an average of $981 per lot in the year leading up to June 2025. This increment is notably lower than the 14% surge observed in house insurance premiums during the same period. - read more
Consumer Advocates Push for Ban on Strata Insurance Commissions in NSW
Consumer Advocates Push for Ban on Strata Insurance Commissions in NSW
19 Nov 2025: Paige Estritori
Consumer advocacy groups, including the Australian Consumers Insurance Lobby (ACIL) and the Owners Corporation Network (OCN), are urging the New South Wales (NSW) Government to implement a ban on commissions related to strata insurance. They argue that such commissions create conflicts of interest and compromise transparency within the strata management sector. - read more

Your free Strata insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Replacement Cost:
The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.